Last updated: 17 October 2026
M Young Flooring Limited respects your privacy and is committed to protecting your personal information. This Privacy Notice explains what personal information we collect, why we use it, how long we keep it, who it may be shared with and the rights you have in relation to it.
1. Who We Are
M Young Flooring Limited is the data controller responsible for the personal information described in this Privacy Notice.
Company: M Young Flooring Limited
Company number: 14274039
Registered office: Ground Floor, Lion House, Alnwick, Northumberland, England, NE66 2PF
Email: projects@myoungflooring.co.uk
Telephone: 07960 582492
2. Who This Notice Applies To
This notice applies to people who visit our website, make an enquiry, request a quotation, become a customer, communicate with us about a project or otherwise provide personal information to M Young Flooring Limited.
It also applies where somebody else provides information to us on your behalf, for example an interior designer, contractor or other person involved in a project.
3. Information We Collect
Depending on how you interact with us, we may collect your name, telephone number, email address, project or property location, and information about the work you are considering or have asked us to carry out.
We may also hold correspondence between you and us, details of site visits, quotations, contracts, variations, invoices, payment records and information needed to manage and complete your project.
If you contact us by email, telephone, WhatsApp or social media, we may retain information contained in those communications. This can include photographs or videos you choose to send us in connection with a project.
Where you consent to analytics technologies on our website, we may also receive information about how the website is used, such as pages visited, device and browser information and similar website usage data.
4. How We Collect Your Information
Most of the personal information we use is provided directly by you when you complete our website enquiry form, telephone us, email us, contact us through WhatsApp or social media, request a quotation or instruct us to carry out work.
We may also receive relevant information from another person involved with your project, such as an interior designer, architect, contractor, property manager or someone making an enquiry on your behalf.
Website usage information may be collected through cookies and similar technologies where you have given the required consent.
5. How And Why We Use Your Information
We use personal information only where we have a lawful reason to do so.
When you contact us about potential work, we use the information you provide to respond to your enquiry, discuss the project, arrange site visits where required and prepare quotations. Where you are asking us to take steps with a view to entering into a contract, we process this information because it is necessary to take those steps at your request.
If you instruct us to carry out work, we use relevant personal information to arrange, manage and complete the project, communicate with you, deal with changes to the work and administer payment. This processing is necessary for the performance of our contract with you.
We use information contained in invoices, transactions and other financial records to maintain our business and accounting records and comply with our tax, accounting and other legal obligations.
We may also retain and use appropriate records where reasonably necessary to administer our business, deal with complaints or disputes, establish or defend legal claims, maintain the security of our systems or protect the legitimate interests of the company.
Where non-essential website analytics are used, we rely on your consent. You can refuse or withdraw consent to non-essential cookies through the cookie controls on our website.
We do not use personal information to make solely automated decisions about you that produce legal or similarly significant effects.
6. Who We Share Information With
We do not sell your personal information.
Where necessary for the purposes described above, information may be accessible to or shared with:
- people working for M Young Flooring Limited;
- our accountant and professional advisers;
- providers used for invoicing and accounting, including Invoice2go and QuickBooks;
- our email, website hosting and IT service providers;
- cloud-storage providers;
- Google where you have consented to Google Analytics;
- insurers, legal advisers or other professional advisers where required; and
- public authorities or regulators where disclosure is required by law.
We only share information where there is a genuine business or legal reason to do so and only to the extent reasonably necessary for that purpose.
If you choose to communicate with us through WhatsApp or a social media platform, the operator of that service will also process information in accordance with its own privacy terms.
7. International Processing
Some of the technology and service providers we use may operate systems or infrastructure outside the United Kingdom.
Where personal information is transferred internationally and UK data-protection law requires safeguards to be in place, the transfer will be made using an appropriate legal mechanism such as UK adequacy regulations or approved contractual safeguards.
8. How Long We Keep Information
We do not keep personal information indefinitely simply because we have collected it.
Enquiries that do not result in work will normally be retained for up to 12 months after our last substantive contact, unless there is a particular reason to keep the information for longer.
Where you become a customer, relevant project records, quotations, agreements and correspondence may normally be retained for up to six years after completion of the project where they remain necessary for contractual, administrative or legal purposes.
Invoices, accounting records and information forming part of the company’s tax records are retained for the periods required by law.
Information may be kept for longer where this is required by law, where a dispute or legal claim is ongoing or where there is another legitimate reason for doing so.
Information that is no longer required will be deleted, securely disposed of or anonymised where appropriate.
9. Cookies And Website Analytics
Our website uses technologies that are necessary for the website to operate correctly. These may be used without consent where the law permits.
We may also use Google Analytics to understand how visitors use the website and help us improve it. Analytics technologies that require consent will not be used unless you have chosen to allow them through our cookie controls.
Further information about the technologies used on the website is provided in our Cookie Policy.
10. Keeping Your Information Secure
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Access to personal information is limited to people and service providers who need it for legitimate business purposes.
No method of electronic storage or communication can be guaranteed to be completely secure, but we take reasonable measures appropriate to the information we hold and the way it is used.
11. Your Data Protection Rights
Depending on the circumstances and the lawful basis on which information is processed, you may have the right to:
- ask for access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- request deletion of your personal information;
- request that we restrict how your information is used;
- object to certain uses of your information;
- receive certain information in a portable format; and
- withdraw consent where our processing is based on consent.
These rights are not absolute and may not apply in every circumstance.
You do not need to use a particular form to exercise your rights. You can contact us using the details at the beginning of this notice. We may need to confirm your identity before providing personal information or acting on a request.
12. Providing Information To Us
You are not generally under a legal obligation to provide personal information simply to make an enquiry.
However, we need sufficient information to understand your enquiry and contact you. If required information is not provided, we may be unable to respond fully, provide a quotation or carry out the requested work.
If you become a customer, certain information will be necessary for us to enter into and perform our contract with you and to comply with our legal and accounting obligations.
13. Complaints
If you have a concern about how we use your personal information, please contact us first so that we have an opportunity to deal with it.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator.
14. Changes To This Privacy Notice
We may update this Privacy Notice from time to time, for example where our services, systems or legal obligations change.
The current version will be published on our website and the date at the top of this notice will show when it was last updated.